Crisis and Resilience Fund (CRF): Heating Oil Support Scheme

The HSF fund is is a UK Government initiative, which offers crucial assistance to vulnerable individuals struggling to afford essentials.

In Lincolnshire, this funding is managed by Lincolnshire County Council, which carefully distributes it across schools and early years providers, care leavers in supported accommodation, and the county’s seven District Councils to maximise its impact.

LCF  began supporting the distribution of these funds in March 2023 during the fund’s third round, collaborating with district councils in Boston Borough, East Lindsey, and South Holland. We have continued this partnership across successive rounds, working with these councils as well as West Lindsey and South Kesteven to administer the fund’s resources to those most in need. As an independent charity, our ability to provide this support is directly tied to the funding allocated by these District Councils.

To find out what support is available in your area, and the criteria please select the District in which you reside using the buttons below. If you are unsure of what district you live in, this will be on any Council Tax statement, or even on your wheelie bin outside.

Please note that this offer of support only covers parts of Lincolnshire – not including North and North East Lincolnshire, City of Lincoln or North Kesteven.

FAQ's

How do I apply?

You can apply online at www.lincolnshirecf.co.uk/crf. Simply select your District by clicking on the map or the District name.

If you are unable to apply online, you can leave a message on our callback service (01529 572575), and a member of the team will complete the application with you over the phone.

Eligibility criteria are set by Lincolnshire County Council. Please check your District page on our website for full details before applying.

To process your application, we require:

  • A recent bank statement
  • An invoice or proof of your last payment from your oil supplier

Both documents must clearly show the applicant’s name and/or the address on the application.

We aim to respond within 3 working days of receiving your application. You will receive an automatic confirmation email once your application has been submitted.

Yes, you can apply on behalf of someone else, but you must have their permission and access to the required documents.

Please note, we can only accept one application per household.

A household is defined as a single property served by one heating oil tank.

Only one application can be made per oil tank. If a building is divided into separate flats with their own oil supply, each may apply separately. If the oil tank is shared, only one application can be submitted.

If your application is approved, you will receive a £300 e-voucher by email.
You will need to contact your oil supplier and provide the voucher details, similar to making a card payment.

If your order exceeds £300, you will be responsible for paying the remaining balance.

We aim to send your voucher within 2 working days of your application being approved

Please tell us on your application if you are unable to receive or download a voucher. We can print and post it to you.

Please be aware that postal delivery may take longer than 2 working days.

We use an external provider to issue e-vouchers. A simple step-by-step guide is available to help you download and use your voucher.

No. Vouchers can only be used to pay for heating oil and cannot be used for any other purpose.

Every application is looked at individually by the CRF team at Lincolnshire Community Foundation, using the criteria set by Lincolnshire County Council.

We use secure systems to manage applications, but all decisions are made by our team.

You can find more information in our Privacy and Data Protection policies on our website.

You will be told the reason in your outcome email. This will usually be because the application did not meet the criteria.

All decisions are made carefully and are final.

You can email us at crf@lincolnshirecf.co.uk or call 01529 572575 to leave a message.
We aim to respond to all enquiries within 2 working days.

Further help and support

We work alongside many different partners who are providing support to households, whilst this is not a full directory you can find additional help and information on the links below, we would also advise you read the Money Helper Guide, created by the local District Councils and organisations.

Money Helper Guide

The Greater Lincolnshire Food Partnership have collated a list of Lincolnshire foodbanks which is available on their website should you need help with food.

Citizens Advice offer free, confidential and impartial advice to help anyone. This includes support with ensuring you are in receipt of everything you may be entitled to and ensuring you are not being overcharged on things

Turn2Us is a national charity offering information and practical help to people facing financial insecurity.

MoneyHelper is a free, government-backed service offering clear, impartial guidance and practical tools to help people across the UK manage their money and pensions more confidently.

Lincolnshire Financial Inclusion Partnership have created the Money Talk Lincs page where you can find information and tips on how to make the most of your money and where to go for support

Payplan aim to help people become debt-free through clear, honest advice and debt solutions that work. Their free, simple debt advice can be accessed through their freephone 0800 280 2816 or online.

National Debt line is a free, trusted debt support service. Their advisers are available through a number of means such as their freephone 0808 808 4000 or online through their website

Advice UK is a network of member centres who offer debt advice including specialist advice for minority communities and people with disabilities. Their service can be accessed through their freephone 0300 777 0107 or online

Good Home Lincs provides information to help you to stay safe, warm and well at home; from identifying work that needs to be done, financing repairs to improve energy efficiency, safety, and security, and even moving home. Good Home Lincs has information and advice on all aspects of home improvement, maintenance, repairs, and adaptations. 0300 303 8789

Step Change Debt Charity offer advice on debt to support people with taking back control of their finances. You are able to call their freephone at 0800 138 1111 or get support through their website

Local school uniform banks offer low-cost or free pre-loved items and accept donations of outgrown uniform to help others. The Lincolnshire Co-op has put together a helpful list of local uniform banks. Visit your nearest one to donate, swap, or pick up what you need for the new term.

Contact us

If you have any queries about the guidelines or have additional needs in making an application please contact our Team on 01529 572 575 or use the form below to email us.

We kindly request that you DO NOT  contact us for updates on your application status unless a full 4-week period has passed. As we anticipate this fund will be heavily oversubscribed, please rest assured that our team is working quickly and efficiently to review each application individually and fairly (this process is not automated).