Joining the priority service register through your own energy supplier or network operators you maybe able to obtain a range of extra help when you need it.   

What help is available  

• priority support in an emergency
• wherever possible, advanced notice of scheduled power cuts 
• an identification and password scheme if someone needs to visit or contact you, helping you feel confident they are genuine
• the ability to nominate someone to receive communications and bills from your supplier, for example a family member, carer or someone you trust 
• the chance to move your prepayment meter if you can’t safely get to it to top up 
• regular meter reading services 
• account info and bills in large print or braille
• assistance reconnecting your gas supply 

You can join the register  

• You have reached state pension age 
• Are pregnant, or have young children
• Struggle with speaking or reading English 
• Living with a disability or a long term medical condition 

Mental Health Conditions 

• Conditions affecting your sight, heating or sense of smell 
• Conditions that mean to need to use medical equipment that requires a power supply 

Help is also available if your circumstances have recently changed, for example if you: 

• are recovering from an injury, or need support after a stay in hospital 
• have been bereaved
• have lost your job 

For further information contact your gas and electricity supplier or Network Provider